Return Policy

We're here to make sure you're completely happy with your purchase. If for any reason you're not, here's a simple guide on how to send items back to us within 30 days of getting them. Just make sure the items are still in their original, unopened state because once they're opened, we can't take them back. Here's what to do for a hassle-free return:

Just a heads-up, all the shipping costs for sending items back are on you, but we'll do our best to make the process smooth and straightforward.

Easy Steps for a Smooth Return:

  1. Pack It Up: Put the items back in the box with the original packing slip. Lost it? No worries, just drop us a line and we'll help you out.
  2. Send It Off: Mail your package to this spot:
    • Ship Network
    • Attention: Returns (Purest Mushrooms)
    • 5120 Finehill Ave
    • Glendale, CA 91214, USA
  3. Give Us a Heads Up: Let us know it’s coming by giving us a quick message.
  4. Refund Time: Once we check out the items and everything looks good, we'll refund you the full amount and send you a confirmation email.

Got a Damaged or Defective Item?

Oops! If something’s not right with your product, please get in touch right away. Describe what's wrong, and if you can, snap a photo. If it's our mistake, we promise to make it right with a replacement or refund.

Refund Details:

  • Notification: We'll email you as soon as we've looked over your return to let you know if your refund is on the way.
  • Refund Processing: If approved, you'll see the refund back in your account within 3-5 business days.

Haven't Seen Your Refund?

If you're checking your account and still don't see your refund:

  • Double-check your bank account.
  • Reach out to your credit card company; there can be a delay before your refund shows up.
  • Talk to your bank. Sometimes there's a bit of wait time before a refund is posted.
  • If you've tried all the above and still no luck, please contact us. We're here to help!

Exchanges for Damaged or Defective Goods:

If something's wrong with your item, let's swap it. We replace goods that are defective or damaged.

About Shipping Costs for Returns:

Remember, shipping costs for returns are your responsibility and non-refundable. If you're sending something over $75 back to us, we suggest using a trackable shipping service or buying shipping insurance. We want to make sure your return gets to us safely!

We're all about making your experience with Purest Mushrooms as smooth and positive as possible. If you have any questions or need help with your return, just reach out. We're here for you!