Shipping & Delivery Policy

Purest Mushrooms LLC

Last updated: October 24, 2026

Our Shipping Commitment

At Purest Mushrooms, we believe receiving your products should be simple, transparent, and worry-free.

We work to prepare and ship orders promptly, communicate clearly, and make things right if something goes wrong along the way.

1. Where We Ship

We ship throughout the United States and to select international destinations.

Our primary market is the United States. International shipping is available where supported by our checkout and applicable shipping services, although rates can be significantly higher depending on the destination.

Available shipping options and charges are displayed during checkout.

If your destination is unavailable, please contact us at contact@purestmushrooms.com to inquire about possible arrangements.

2. Free U.S. Shipping

We offer two ways to qualify for free U.S. shipping:

Orders of $100 or More

Eligible U.S. orders with a merchandise subtotal of $100 or more after applicable discounts and before taxes qualify for free shipping.

Subscribe & Save Orders

Eligible U.S. subscription orders receive free shipping regardless of order value.

This benefit is configured to apply automatically to qualifying subscription purchases and recurring subscription deliveries. No promotional code is required.

Free-shipping offers apply to eligible U.S. shipping addresses and do not extend to international deliveries unless expressly stated.

The final shipping cost and applicable discounts are displayed at checkout.

3. Shipping Rates

For U.S. orders that do not qualify for free shipping, available shipping rates are calculated and presented during checkout.

Shipping charges may vary according to the delivery address, order contents, shipping method, and applicable carrier rates.

Customers can review the available shipping options and total cost before completing a purchase.

4. Order Processing

We aim to prepare and process orders as promptly as possible.

Orders placed on weekends or holidays may begin processing on the next business day.

Processing times can vary depending on order volume, holidays, product availability, and other operational factors.

If an order cannot be fulfilled within a reasonable period, we will contact you with an update and available options.

5. Estimated Delivery Times

Available delivery estimates are shown during checkout where supported.

Standard U.S. delivery estimates may vary by destination and shipping service. Some of our current shipping options indicate approximately 5–8 business days.

Delivery estimates are not guaranteed arrival dates unless an express guarantee is specifically provided.

Weather conditions, carrier delays, holidays, and circumstances outside our control may affect delivery.

If you experience an unexpected delay, please contact us. We're happy to help investigate.

6. Order Confirmation and Tracking

After placing an order, you will receive an order confirmation at the email address provided during checkout.

When tracking information is available, we will provide shipping updates or tracking details through the supported notification channels.

Tracking information may take some time to update after a carrier receives a shipment.

7. International Shipping

We welcome international customers where shipping is available and legally permitted.

International shipping costs depend on the destination, package contents, and available carrier services.

Please note:

• International shipping can be considerably more expensive than domestic delivery.

• Delivery times may be longer because of customs processing and international transit.

• Import duties, taxes, brokerage fees, and other destination-country charges may apply.

• Customers are generally responsible for applicable import charges that are not collected at checkout.

• Some countries restrict the importation of certain dietary supplements or ingredients.

Customers are responsible for checking applicable import restrictions before ordering.

If an international shipment is delayed, held by customs, or returned, please contact us so we can review the circumstances and help determine an appropriate resolution, consistent with applicable law.

8. Damaged or Incorrect Shipments

If your order arrives damaged, defective, incomplete, or incorrect, please contact us as soon as possible.

We want you to receive exactly what you ordered and in the condition you expected.

We'll work with you to arrange a replacement or refund according to your preference and the circumstances.

We may request a photograph of the shipment or affected product to help us understand and resolve the issue.

Our goal is to make the process straightforward and fair.

9. Lost or Missing Packages

If your package appears lost, has been delayed significantly, or is marked delivered but cannot be found, please contact us.

We may ask you to confirm your shipping address, check nearby delivery locations, or assist with a carrier investigation.

We'll work with you toward an appropriate solution, including replacement or refund when warranted.

We do not expect customers to navigate complicated carrier disputes on their own.

10. Incorrect Shipping Addresses

Please review your shipping information carefully before placing an order.

If you notice an error, contact us immediately at contact@purestmushrooms.com.

We will do our best to correct the address before shipment, but changes may not be possible once an order has been processed or transferred to the carrier.

Additional shipping costs arising from customer-provided address errors may apply. We'll explain any such charges before arranging a reshipment.

11. Multiple Shipments

Occasionally, an order containing multiple products may arrive in separate packages.

If this occurs, we'll make reasonable efforts to provide the relevant shipping information.

Separate shipments do not necessarily indicate that any part of your order is missing.

12. Subscription Deliveries

Our Subscribe & Save program provides recurring deliveries according to the schedule selected at checkout.

Our standard delivery intervals are:

• Mushroom extract tablets: Every 30 days

• Mushroom extract powders: Every 60 days

• Tablet bundles: Every 30 days

These intervals represent recurring order schedules, not guaranteed delivery dates.

Eligible U.S. subscription deliveries receive free shipping under our current subscription shipping offer.

You may manage or cancel future subscription orders through the available subscription-management options or by contacting us.

For more details, please review our Subscription Cancellation Policy.

13. Returns, Refunds, and Our Satisfaction Guarantee

We stand behind every Purest product.

If you are unhappy with your purchase, please contact us within 30 days of delivery.

Opened products, subscription orders, and one-time purchases may qualify for a refund or replacement under our 30-day satisfaction guarantee.

For full details, please review our Return and Refund Policy.

14. Contact Us

Have a shipping question or concern? We're here to help.

Purest Mushrooms LLC

Email: contact@purestmushrooms.com

Phone: (818) 659-6736

Website: https://purestmushrooms.com

We appreciate your trust and will always strive to make your experience with Purest a positive one.