Return and Refund Policy

Purest Mushrooms LLC

Last updated: October 24, 2026

Our 30-Day Satisfaction Guarantee

At Purest Mushrooms, we believe in making exceptional products and treating our customers just as well.

We stand behind every product we sell. If you're not happy with your purchase, simply reach out within 30 days of delivery. Whether you've opened the product or not, we'll work with you to make things right.

Your satisfaction matters more to us than making returns complicated.

1. What's Covered

Our 30-day satisfaction guarantee applies to eligible purchases made directly through purestmushrooms.com, including:

• Individual mushroom extract tablets and powders

• Product bundles

• One-time purchases

• Recurring subscription orders

You can request a refund or replacement within 30 days after receiving your order.

Opened products are eligible for consideration under this guarantee. You do not need to keep an unopened bottle simply to qualify.

2. How to Request a Refund or Replacement

Contact our customer support team:

Email: contact@purestmushrooms.com

Phone: (818) 659-6736

Contact form: https://purestmushrooms.com/pages/contact

Please provide your order number or the email address associated with your purchase, along with a brief description of your concern.

Our team will work with you to find a fair and prompt resolution.

We may request photographs or additional information when reasonably necessary, such as for damaged or incorrect shipments.

3. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, incomplete, or incorrect, please contact us as soon as possible.

We'll work with you to arrange a replacement or refund, according to your preference and the circumstances.

If a return is necessary because of our mistake or a damaged or defective product, Purest will cover reasonable authorized return-shipping costs.

4. Do I Need to Return My Product?

Not necessarily.

Because our products are ingestible dietary supplements, returned products cannot be resold.

In many situations, especially when a product has been opened, we may resolve your concern without requiring a physical return.

Please do not send products back unless our customer support team provides return authorization and instructions.

If an ordinary return is requested for reasons unrelated to damage, defects, or our error, the customer is generally responsible for return postage unless we agree otherwise.

We'll provide the appropriate return address if a return is required.

5. Refund Processing

Approved refunds are issued to the original payment method whenever possible.

We aim to issue refunds within 10 business days of approval. Your bank or payment provider may take additional time to post the funds.

If more than 15 business days have passed since your refund was approved and you haven't received it, please contact us.

Original shipping charges are generally not refundable unless the issue resulted from our error, damage during transit, or circumstances requiring reimbursement under applicable law.

6. Subscription Orders

Our satisfaction guarantee applies to eligible subscription deliveries as well as one-time orders.

If you're unhappy with a subscription shipment, contact us within 30 days of receiving it.

Receiving a refund does not automatically cancel future subscription deliveries.

You can manage or cancel your subscription independently at any time without a cancellation fee, before your next order is processed.

For more information, visit our Subscription Cancellation Policy.

7. Purchases Through Other Retailers

Our direct-purchase satisfaction guarantee applies to orders placed through purestmushrooms.com.

Products purchased through Amazon, Fullscript, or other retailers and marketplaces are generally subject to the return and refund policies of the original seller.

If you experience a problem with a Purest product purchased elsewhere, you're still welcome to contact us. We'll do our best to help.

8. Lost or Missing Packages

If your shipment hasn't arrived or is marked delivered but cannot be located, please contact us.

We'll assist with the carrier investigation and work toward an appropriate resolution, including replacement or refund where warranted.

9. International Orders

International orders may be subject to customs duties, taxes, import restrictions, and additional delivery charges.

These charges are generally the customer's responsibility and are not refunded by Purest unless required by law.

International return shipping can be expensive. Please contact us before returning anything so we can explore the simplest available resolution.

10. Exceptions and Consumer Rights

We reserve the right to investigate suspected fraudulent or abusive refund claims.

Requests outside the 30-day satisfaction guarantee may be reviewed individually at our discretion.

Nothing in this policy limits any rights or remedies available to customers under applicable consumer-protection laws.

For customers in jurisdictions such as the European Union or European Economic Area, applicable statutory withdrawal, product-conformity, and other consumer rights remain in effect, including any legal exceptions.

11. Our Commitment

We're building Purest around long-term relationships, not one-time transactions.

If something isn't right, we want to know about it. We value your trust and will always strive to resolve concerns with fairness, transparency, and respect.

Purest Mushrooms LLC

Email: contact@purestmushrooms.com

Phone: (818) 659-6736

Website: https://purestmushrooms.com