Last updated: August 1, 2026

Purest Mushrooms stands behind the quality of its products. Purchases made directly through purestmushrooms.com may qualify for our 30-day money-back guarantee, subject to the terms below.

1. 30-Day Money-Back Guarantee

You may request a return or refund within 30 days after your order is delivered.

To qualify, you must provide your order number and the email address used when placing the order.

Because our products are ingestible supplements, opened products cannot be resold. However, an opened product may still qualify for a refund under our 30-day guarantee. Do not mail an opened or unopened product back unless our support team specifically authorizes the return.

2. Starting a Return or Refund Request

To request assistance, contact us within 30 days of delivery:

Email: contact@purestmushrooms.com

Phone: (818) 659-6736

Contact form: https://purestmushrooms.com/pages/contact

Please include:

• Your order number
• The product involved
• A brief explanation of the issue
• Photographs of the product, packaging, shipping label, or damage when relevant

We may request additional information reasonably necessary to verify your purchase and evaluate the request.

3. Authorized Returns

Do not send products back without prior authorization.

If a physical return is required, we will provide the authorized return address and instructions. Products mailed without authorization, sent to an incorrect address, or sent cash-on-delivery may be refused.

Products that are authorized for return should be securely packaged and, when possible, include their original packaging.

4. Return Shipping Costs

If your order arrived damaged, defective, incorrect, or incomplete, Purest Mushrooms will cover reasonable authorized return-shipping costs when a return is required.

For other approved returns, including change-of-mind returns, the customer is responsible for return-shipping costs unless we agree otherwise. Any prepaid return-label cost may be deducted from the refund where permitted by law.

Original shipping charges are non-refundable unless the refund results from our error, damage in transit, or another circumstance in which reimbursement is required by law.

5. Damaged, Defective, Incorrect, or Missing Products

Please inspect your order after delivery.

Contact us promptly if a product is damaged, defective, incorrect, or missing so that we can evaluate the issue and make it right.

Depending on the circumstances and product availability, we may offer a replacement, refund, or store credit. Keep the product, packaging, shipping label, and shipping materials until the issue has been resolved.

6. Items That Are Not Eligible

Except where required by law or expressly covered by our 30-day guarantee, refunds are not available for:

• Requests made more than 30 days after delivery
• Products purchased from another retailer, marketplace, practitioner, or reseller
• Gift cards
• Products damaged through misuse, improper handling, or improper storage after delivery
• Orders that we cannot reasonably verify
• Repeated, excessive, fraudulent, or abusive claims

Products purchased from another seller must be returned through that seller according to its policies.

7. Exchanges

We do not process direct exchanges.

The fastest way to receive a different product is to request an approved return or refund and then place a separate order for the desired product.

8. Refund Processing

We will notify you after reviewing your request or, when applicable, after receiving and inspecting your authorized return.

If approved, the refund will be issued to the original payment method within 10 business days. Your bank or card issuer may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund, contact us at contact@purestmushrooms.com.

Discounts, promotional credits, rewards, and gift-card amounts are generally refunded in the same form in which they were applied.

9. Subscriptions

Canceling a subscription prevents future renewals but does not automatically cancel an order that has already been processed, packed, or shipped.

Please cancel before your next scheduled order date through your subscription-management account or by contacting us.

A subscription order may qualify for the 30-day guarantee if it otherwise meets this policy. Refunding one subscription order does not automatically cancel future subscription orders.

10. Order Changes and Cancellations

We begin processing orders quickly.

Contact us immediately if you need to modify or cancel an order. We cannot guarantee that changes or cancellations can be completed after an order enters fulfillment or has shipped.

11. Lost or Stolen Packages

If tracking shows that a package was delivered but you cannot locate it, check the delivery area, household members, neighbors, building staff, and the shipping carrier.

Contact us promptly so that we can help review the shipment. Replacement or refund eligibility will depend on the delivery information, carrier investigation, circumstances, and applicable law.

12. International Orders

Customers are responsible for confirming that products may legally be imported into their destination country.

Customs delays, refused imports, duties, taxes, brokerage fees, and similar charges are generally outside our control and are non-refundable unless otherwise required by law.

13. European Union and European Economic Area Customers

If an order is shipped to a consumer in the European Union or European Economic Area, applicable statutory withdrawal and consumer-protection rights continue to apply.

Eligible customers may have the right to cancel an online purchase within 14 days after delivery without providing a reason. The customer is generally responsible for return-shipping costs unless the product is defective, incorrect, damaged, or applicable law requires otherwise.

Exceptions may apply to perishable products and sealed goods that are not suitable for return for health or hygiene reasons after being opened.

These statutory rights are separate from and are not limited by our voluntary 30-day money-back guarantee.

14. Consumer Rights

This policy does not limit any non-waivable rights or remedies provided by applicable consumer-protection law.

Where applicable law provides greater protection, that law controls.

15. Policy Abuse

We reserve the right to deny claims involving suspected fraud, altered documentation, repeated policy abuse, unauthorized resale, or other conduct inconsistent with the purpose of this policy, subject to applicable law.

16. Contact Us

For questions about a return or refund:

Email: contact@purestmushrooms.com

Phone: (818) 659-6736

Contact form: https://purestmushrooms.com/pages/contact

Return address: Do not send products without prior authorization. The authorized return address and instructions will be provided after your request is approved.